FAQ
FAQ
Quick answer
Find direct answers about rug sizing, pickup, delivery, returns and care before ordering.
Answers about sizing, pickup, delivery, returns and care.
What sizes are available?
Regular rugs can support 2 ft, 3 ft, 4 ft and 6 ft widths. Premium rugs can support 2 ft, 3 ft and 4 ft widths.
Is Toronto pickup available?
Toronto warehouse pickup is available for eligible orders after confirmation.
How do returns work?
Start with the return policy, keep original packaging, and contact support before shipping or dropping off a return.
Which rooms work best?
Choose based on width and layout: hallways, entryways, kitchens, living rooms and bedrooms may all work when measured correctly.