Returns
Clear Returns. No Surprise Experience.
Clear returns start with clear conditions: check the return window, keep original packaging, and contact RunneRrugs before sending or dropping off a rug.
Clear return conditions help customers understand packaging, eligibility and timing before ordering.
Return window
Set the exact return window in Shopify policy settings and repeat it here in plain language.
Eligible condition
Returned rugs should be unused, clean, complete and packed safely. Original packaging is required when the policy says so.
Toronto warehouse drop-off return
Eligible local customers may drop off approved returns at the Toronto warehouse after confirmation.
GTA delivery return option
GTA return handling can be added as an operational option when available.
Defective or incorrect items
If an item arrives defective or incorrect, contact support with your order number and photos so the issue can be handled quickly.
Refund timeline
Refunds are processed after the return is received and inspected. Payment provider timing may vary.
Why should I keep the original packaging?
Rugs are large and can be damaged in return transit. Original packaging helps protect the rug and keep the return eligible.